NNPC Disengages Petrol Attendant Over Alleged Attempt To ‘Swindle Customer’

The Nigerian National Petroleum Company (NNPC) Limited says it has disengaged a pump attendant involved in an attempt to “swindle a customer” at one of its retail outlets.

A video circulating on social media showed a customer confronting NNPC retail workers over the under-dispensing of petrol to his vehicle.

In a statement on Friday, NNPC said such conduct is unacceptable and does not align with the company’s values of integrity, transparency, and exceptional customer service.

“The attention of NNPC Retail Limited has been drawn to a recent video circulating on social media platforms depicting a pump attendant at a filling station attempting to swindle a customer,” the statement reads.

NNPC said the incident was traced to a station in Ikorodu, Lagos, following a thorough investigation.

The company said its subsidiary, NNPC Retail Limited, has taken decisive action in response, saying “the pump attendant involved has been disengaged”.

“The station manager has been suspended. A formal warning letter has been issued to the dealer,” NNPC said.

NNPC said it appreciates the public’s vigilance and encouraged continued reporting of incidents through its customer service channels for swift resolution.

The company said it remains committed to the “continued strict enforcement” of compliance with operational standards across its retail network.

Source: FirstWeeklyMagazine | Continue to Full Story…