AfriPulse
LAGOS – MTN Nigeria says it recorded 9,218 fibre cuts in 2025, leading to widespread network disruptions across the country.
The telecommunications company said the incidents also included 211 sites affected by theft and vandalism as of November 30, 2025, disrupting essential services relied on by customers daily.
According to MTN, a total of 1,624,263 customer complaints were recorded and resolved across all service channels during the period.
Despite the challenges, the company reported reaching 85 million subscribers by September 2025
MTN Nigeria says it recorded 9,218 fibre cuts in 2025, leading to widespread network disruptions across the country.
The telecommunications company said the incidents also included 211 sites affected by theft and vandalism as of November 30, 2025, disrupting essential services relied on by customers daily.
According to MTN, a total of 1,624,263 customer complaints were recorded and resolved across all service channels during the period.
Despite the challenges, the company reported reaching 85 million subscribers by September 2025
Karl Toriola, Chief Executive Officer Of MTN Nigeria, in a LinkedIn post on Friday, acknowledged the company’s responsibility for network performance and its response to issues affecting customer experience.
“There is progress to be proud of. And we clearly still have work to do,” the CEO said.
“We are not where we want to be yet, but our commitment to putting the customer at the centre of everything we do remains constant.”
Toriola added that as MTN marks its 25th anniversary in 2026, the company remains committed to listening to customers, responding swiftly, and driving consistent improvements in service delivery.
In February 2025, the federal ministry of works and the federal ministry of communications, innovation, and digital economy established a joint standing committee on the protection of fibre optic cables in Nigeria.
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Justus Adejumoh
Justus Adejumoh is an IT / Telecom Reporter who has been covering the ICT sector for over a decade. He is currently the IT / Telecom Editor of Independent Newspapers Limited. With a knack for the industry’s issues and trends, he has given impetus to the industry through agenda-setting reports, analysis of issues and interfacing with industry stakeholders.
A graduate of Nigerian Institute of Journalism (NIJ), he also attended Delta State University, Abraka, Delta State for his first degree and Master from University of Lagos. Also, he has attended several training courses and workshops on media and other fields. They include CNN / MultiChoice Media Training, CSR Training- Pan-Atlantic University (Lagos Business School), and Microsoft Advanced Media Training, among others.
He is currently the General Secretary of Nigeria Information Technology Reporters’ Association (NITRA) and a Senior Member of Chartered Institute of Public Diplomacy and Management (CIPDM).
Source: Independent.ng | Read the Full Story…
